GDPR-compliant customer relationship management
Professional PlanBuild lasting customer relationships while respecting privacy. VelvetCore's client management system is designed with GDPR compliance and data protection at its core.
Assign unique, anonymous client codes instead of storing full names. Protect customer privacy while maintaining service continuity. Client codes enable staff to recognize returning customers without exposing personal information.
Three-tier privacy system: Public (basic info visible), Private (restricted access), and Restricted (maximum privacy). Clients control their privacy level. Staff access is automatically limited based on privacy settings and role permissions.
Complete booking history with service details, staff preferences, and visit dates. Track customer preferences, special requests, and notes. Build personalized experiences based on historical data while respecting privacy boundaries.
Track lifetime value, average transaction size, and visit frequency. Identify VIP customers and high-value clients. Segment customers by spending patterns for targeted marketing and loyalty programs.
Securely store emergency contact information with encrypted storage. Access controls ensure only authorized personnel can view sensitive data. Critical for safety and compliance requirements.
Automated data scrubbing removes personally identifiable information after configurable retention periods. Comply with GDPR "right to be forgotten" requirements. Maintain statistical data while removing personal details.
Track all client interactions including phone calls, emails, and in-person conversations. Maintain context for customer service. Audit trail for compliance and dispute resolution.
Record customer preferences for services, staff, rooms, and amenities. Track allergies, restrictions, and special requirements. Deliver personalized experiences that keep customers coming back.
Automatically segment clients into categories: VIP (high spenders), Regular (frequent visitors), New (first-time), and Inactive (haven't visited recently). Create targeted promotions and loyalty programs for each segment.
Built-in tools for data export, deletion requests, and consent management. Generate compliance reports for regulatory audits. Automated workflows ensure you meet all data protection requirements.